Terms & Conditions

Company Details

If you have any further questions please contact or write to:
Jewellery by Calista
50 Longmeadows
East Herrington
Sunderland
Tyne and Wear
SR3 3SE

Telephone: 0191 5282388

Contract for Sale

The aim is to keep all items displayed on the website in stock at all times but due to demand there may be breaks in supply in which case the item will show “out of stock”.

It should not be possible to order any item that is not in stock but, on occasion, stock levels may be incorrect and you will be contacted. The order is an offer, not a contract of sale ,so prices and stock availability will not be contractually confirmed until you receive the ‘confirmation of dispatch’ email which is sent to you once your order has been confirmed as in stock.

These terms and conditions cannot be varied on the site except by Jewellery by Calista, which may occur from time to time.

Sale Items- regular terms and condition apply to items on sale Discount codes that may have been advertised or given are not valid in this event.

Making a Purchase

When you make a purchase from Jewellery by Calista

  • You will be given an electronic confirmation upon receipt of your order.
  • You will receive notice of dispatch usually within 5 working days of your order being processed.

Returns

We are so confident that you will love your purchase we are willing to pay for any items returned. The item(s) needs to be returned to us within 7 days of receipt (excluding weekends). This applies to non-faulty items and those damaged in transit. Items damaged in your care are not refundable.

When returning items please remember to obtain a proof of posting. We cannot accept responsibility for parcels lost in transit.

Please note that all refunds are at the discretion of Jewellery by Calista.

Refunds should be finalised within 10 working days and you will receive an email confirming this but allow 5-10 working days for the refund to be credited to your account. This delay is dictated by your bank or card issuer and is outside our control.

Items returned outside the above guidelines will only be subject to credit.

Under no circumstance are we able to accept the return of earrings in compliance with current Health and Hygiene regulations.

Any further questions please contact us at:

Jewellery by Calista
50 Longmeadows
East Herrington
Sunderland
Tyne and Wear
SR3 3SE

Telephone: 0191 5282388